FREQUENTLY ASKED QUESTIONS

Learn more about how Fidelity Vehicle Protection works from start to finish!

What is Vehicle Service Protection?

Vehicle Service Protection is vehicle coverage that extends beyond the manufacturer's factory warranty and covers repairs of unexpected mechanical and electrical failures. For the period of time the contract is in effect, covered components of their vehicle will be repaired in the event of failure, including labor, subject to any applicable deductible and exclusions. Choices can be made by you for a specific term and mileage.

What vehicles are eligible for Vehicle Service Protection?

Most cars, light trucks, and vans are eligible. However, eligibility for coverage is based on the year, make, model, and mileage of the vehicle. Please thoroughly review the sample contract for a full explanation of applicable exclusions as well as the terms and conditions.

Sample Fidelity Vehicle Service Contract
Terms & Conditions

Why doesn’t my vehicle qualify for different coverage?

The best available coverage will automatically be displayed based on the year, make, model, and mileage of your vehicle. Certain vehicles may not be eligible such as exotic/high performance vehicles, salvage/reconstructed vehicles, or vehicles with modifications. Please see sample contract for complete details regarding coverage, terms, conditions, and exclusions.

Sample Fidelity Vehicle Service Contract
Terms & Conditions

What is Road Hazard Tire & Wheel Protection?

Even the most cautious drivers encounter a flat tire or damaged wheel along the way. Road Hazard Tire & Wheel Protection covers the costs for the repair or replacement of tires damaged by: road hazards; road surface conditions such as potholes, cracks and breaks, and debris on the road surface, as well as replacement of wheels when or if: the wheel cannot be balanced, will not hold air, or the damage has affected the structural integrity of the wheel.

Sample Fidelity Tire & Wheel Contract
Terms & Conditions

How do I pay for my Fidelity Vehicle Protection plan(s)?

Full payment is required at time of purchase and can be made instantly online through this site. All major credit cards are accepted. Our site is fully secure and your credit card information is encrypted at the highest level of protection. In addition, your personal information remains private and will never be shared.

When will my coverage start?

When it comes to making a financial investment, there is nothing more valuable than peace of mind. All protection plans begin on the PLAN PURCHASE DATE and the CURRENT ODOMETER READING. In clearer terms, when purchasing the plan now, the years shown will begin TODAY and the mileage shown will be ADDED to the current odometer reading. This system uses the remaining factory coverage of your vehicle to populate the lowest available pricing. Drivers who purchase their plans earlier will always see higher term coverage options, at much lower rates. For savvy consumers, the earlier the plan is purchased, the better. Pricing will increase as years and mileage accrue, and plan options disappear quickly. Any questions? Call (401) 723-4700 to discuss in detail.

How are repair claims filed?

Vehicles may be taken to any licensed repair facility in the U.S. or Canada. Contract holders must present proof of coverage to the repair facility, who will call Fidelity Warranty Services for approval prior to making the repairs. Once the covered repairs have been approved and completed, the repair facility is paid directly by the Fidelity Warranty Services via credit card by phone. Please see contract for complete detail on how to file a claim.

Sample Fidelity Vehicle Service Contract
Terms & Conditions

Can Fidelity Vehicle Protection Plans be canceled?

Yes, all Fidelity Vehicle Protection plans come with a (30) day “Free Look Period". You can cancel anytime within the Free Look Period and receive a 100% refund unless a claim is reported. If you cancel after the Free Look Period, you may be eligible for a partial refund. If a claim has been filed, this may affect the refund amount. See contract for complete details and how to begin the cancellation process. The refund will be issued to the contract holder. For cancellation questions, please email us. Additional information can also be found at: steingoldvolvocars.factoryprotect.com/cancellations

Is there confirmation of purchase?

Yes, once you click ‘Complete Purchase’ on the review product page, you will be redirected to a page that will confirm your order has been processed. You will be able to download a copy of your contract from this page. You will also receive an e-mail receipt that contains your proof of purchase and your Fidelity Vehicle Protection plan(s). Please be sure to review the details of your coverage, which will be included in the contract.

Questions? Contact us at (401) 723-4700

Speak to a member of our team.