FREQUENTLY ASKED QUESTIONS

Vehicle Service Protection is vehicle coverage that extends beyond the manufacturer's factory warranty and covers repairs of unexpected mechanical and electrical failures. For the period of time the contract is in effect, covered components of their vehicle will be repaired in the event of failure, including labor, subject to any applicable deductible and exclusions. Choices can be made by you for a specific term and mileage.

Most cars, light trucks, and vans are eligible. However, eligibility for coverage is based on the year, make, model, and mileage of the vehicle. Please thoroughly review the sample contract for a full explanation of applicable exclusions as well as the terms and conditions.
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The best available coverage will automatically be displayed based on the year, make, model, and mileage of your vehicle. Certain vehicles may not be eligible such as exotic/high performance vehicles, salvage/reconstructed vehicles, or vehicles with modifications. Please see sample contract for complete details regarding coverage, terms, conditions, and exclusions.

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Even the most cautious drivers encounter a flat tire or damaged wheel along the way. Road Hazard Tire & Wheel Protection covers the costs for the repair or replacement of tires damaged by: road hazards; road surface conditions such as potholes, cracks and breaks, and debris on the road surface, as well as replacement of wheels when or if: the wheel cannot be balanced, will not hold air, or the damage has affected the structural integrity of the wheel.
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Full payment is required at time of purchase and can be made instantly online through this site. All major credit cards are accepted. Our site is fully secure and your credit card information is encrypted at the highest level of protection. In addition, your personal information remains private and will never be shared.

Your coverage begins on the contract purchase date—the day your purchase is finalized and payment is successfully submitted.

When it comes to mileage, there are two contract types available: Total Miles and Additive Miles

While the coverage is identical between both formats, the difference lies in how mileage is applied:

• Total Miles: Coverage ends when the vehicle’s odometer reaches the total mileage limit stated in the contract—hence the term Total Miles.
• Additive Miles: The mileage term is added to the vehicle’s current odometer reading at the time of plan purchase, extending coverage accordingly.

Both formats offer identical protection—the only difference is how mileage is calculated.
If both options are available, you can select whichever provides the best value or longest duration of coverage.

Remember: the earlier you purchase your plan, the more coverage options and lower pricing you'll have access to. As mileage and time increase, plan availability and pricing become more limited.Still have questions? Call us anytime at (401) 723-4700.

Vehicles may be taken to any licensed repair facility in the U.S. or Canada. Contract holders must present proof of coverage to the repair facility, who will call the provider for approval prior to making the repairs. Once the covered repairs have been approved and completed, the repair facility is paid directly by the provider via credit card by phone. Please see contract for complete detail on how to file a claim.

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Yes, all Vehicle Protection plans come with a (30) day “Free Look Period". You can cancel anytime within the Free Look Period and receive a 100% refund unless a claim is reported. If you cancel after the Free Look Period, you may be eligible for a partial refund. If a claim has been filed, this may affect the refund amount. See contract for complete details and how to begin the cancellation process. The refund will be issued to the contract holder. For cancellation questions, please email us. Additional information can also be found at: steingoldvolvocars.factoryprotect.com/cancellations

Yes, once you click ‘Complete Purchase’ on the review product page, you will be redirected to a page that will confirm your order has been processed. You will be able to download a copy of your contract from this page. You will also receive an e-mail receipt that contains your proof of purchase and your Vehicle Protection plan(s). Please be sure to review the details of your coverage, which will be included in the contract.